- IMPORTANT INFORMATION -
Estimated Arrival Time on pre order items will usually arrive in Australia within 4-8 weeks (from the date of purchase made). This however, can be faster / slower, and this is out of our control & control.
We ship ALL products from an order simultaneously, this means you will receive 1 shipment per order and 1 tracking number per order, and your order will only be shipped after all items ordered in your 1 invoice have arrived. If you order more than 1 item, all items in the invoice will be sent after they have all arrived. You can not request an order to be seperated / or to be shipped if a product in of your order is in currently in stock or becomes available first. If you do not want to wait until all items arrive, then please order separately (split invoice).
All buyers who wish to purchase PRE ORDER products here are deemed to have read, understood & agreed on all points of these terms and conditions.
Cosmetic Empire Online acts as an intermediary service to purchase goods from abroad to Australia, by way either of a pre purchase from brands that frequently sell out, or on orders of customers who make their own orders through this website.
- We are not responsible for production defects from factories / stores.
- We are also not responsible for the quality of the brand.
****We are not responsible for pre order cancellations or lost pre orders are not liable for refunding any orders if this occurs.****
In all fairness to our customers we will process a refund once we have been submitted a refund on the pre order item/s from the supplier and the total amount clears into our account. There is no estimate of time we can notify a customer as to when they will receive their refund if this occurs.
However once we have been notified of such an occurrence we will endeavour to update our customers within an appropriate timeframe and process an authorisation refund on your order immediately. An authorisation refund of $1 will be processed on all cancelled or lost pre order invoices as a temporary notification of intent to refund the total or partial amount of your order. Remaining funds will be refunded on pre orders once total funds have been processed from the supplier back to our account.
In the event that this occurs we thank all of our amazing CEO boss babes for understanding these terms and conditions and appreciate every single one of you for believing in our little company whom are driven every day to deliver you all everything and anything your beautiful hearts desire (cosmetically) speaking of course!
Customers are welcome to search for reviews, youtube videos & google a product before ordering to ensure there is no disappointment.