HOW LONG WILL IT TAKE FOR MY ORDER TO BE SENT OUT ?
We post out all parcels within 48 hours of you placing your order and your payment
clearing in PayPal. (excluding any public holidays and weekends).
Please make sure your address details are correct as we cannot change
or alter an address once your order has been paid for.
HOW FAST WILL THE POST BE ?
Cosmetic Empire Online currently use Australia Post eParcel (road freight) and Express Post services for all parcels.
Please refer to Australia Post for your post code so you know how long your postage may take to your Zone from Melbourne (our postcode 3032). Below is some information from the Australia Post website
(terms and conditions of Australia Post postal services can change at any time).
Australia Post eParcel (road freight) time frames advisement -
Metro - up to 2 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on lodgement and destination points
Country - Please ask at your local Post Office
Australia Post Express post time frames -
Covers 80% of Australian business addresses, private addresses and Post Office boxes.
Service operates between all capital cities (except Darwin and in Perth CBD only)
and some major centres. Outside metropolitan areas guaranteed service is to
and from townships only. If your item is for an address outside the Express Post network,
Australia Post will use the fastest possible transport links, but it won't be
covered by their next day guarantee.
RETURN A PARCELS TO LIPSTICK EMPIRE COSMETICS
Please note - Australia Post charges Cosmetic Empire Online whenever an item is sent back to us due to the below listed scenarios, which is a charge incurred by the customer.
If you want the item resent, Cosmetic Empire Online would need to bill you for the returned postage charges,
or the return to sender postage cost would be deducted from any amount refunded,
if you choose to not have the item resent out to you.
Additional postage charges incurred by customer are for following reasons below :
1. You supplied the wrong address on your order
2. You did not collect the parcel from the Post Office by their due date
(after Australia Post attempts delivery prior).
Where the product is faulty, postage charges are reimbursed by Cosmetics once product is inspected and deemed faulty.
Please see further information on the "What if I believe my product is faulty" section.
PayPal offers customers the ability to obtain free postage on returns (for approved returns by Cosmetic Empire Online prior), please go to this link to read up further on this.
Conditions apply with PayPal, and also Cosmetic Empire Online, so please contact PayPal for return postage options AFTER you have communicated with Cosmetic Empire Online on the return of faulty items.
Does Cosmetic Empire Online ship internationally?
No we currently only service Australia.
DELIVERY TO THE REST OF THE WORLD
Rest of the world - not just yet but we are working on this!
PRODUCT IMAGES / SWATCHES
Cosmetic Empire Online use the manufacturers professional product images and swatches where ever possible. Cosmetic Empire Online recommend you consider your own skin tone when selecting shades and remember that the manufacturers picture may look a little different on your screen to the finished product. With online ordering, we are unable to provide shade recommendations for skin colour. Please consider your shade selection carefully as Lipstick Empire Cosmetics do not refund products for change of mind (including wrong colour selection)
CAN I EXCHANGE PRODUCTS AFTER I RECEIVE THEM ?
Cosmetic Empire Online does not accept returns on any unsealed or used items as they cannot be resold once they have left our warehouse.
If you have an online order item that has not been touched / opened from its original sealed packaging and you wish to return it, please email us with information, and photos of the products within 30 days to firstname.lastname@example.org
*Any lip products that don't have vacuum sealing plastic on packaging
cannot be returned for health and safety reasons *
It will be at the discretion of Cosmetic Empire Online Customer Service upon inspecting items returned, if they are deemed unsused, unswatched and and unopened, and qualify for credit. All postage costs belong to the customer in these scenarios. Cosmetic Empire Online will not offer refunds on any returns in this scenario - credit will be given. All returns need to be sent back in the
original packaging you received your order in. Products must also be wrapped up in same protective packaging for protecting the products. Cosmetic Empire Online has a 100% authenticity guarantee on all purchases. For further information on this please go to our Authenticity Guarantee" page
WHAT IF I BELIEVE MY PRODUCT IS FAULTY ?
All faulty goods are returnable and refundable once they are deemed faulty by Cosmetic Empire Online.
All returns must be notified within 30 days of date of purchase.
Please email us at email@example.com with photos of the item and let us know what is wrong with the item. We will then arrange for you to send the product back to us for review. If the item is deemed faulty we will refund you your money and postage costs.
All returns need to be sent back in the original packaging you received your order in. Products must also be wrapped up in same protective packaging for protecting the products.
CAN I CALL SOMEONE ABOUT MY ONLINE ORDER ?
Unfortunately at this stage, our online ordering process does not have a phone number to call. Please email firstname.lastname@example.org and the team will get back to you within 48 hours.